Order Issues & Delivery
- I received an incorrect item. What should I do?
- I didn’t receive my full order. What should I do?
- Can I change or cancel my order after it’s been placed?
- How do I return or exchange my order?
- Why haven’t I received my digital download?
- My prints were damaged in the mail. What should I do?
Viewing & Accessing Photos
- How do I access my event photos (sports, prom, graduation)?
- Why does my proof have a different background than what I ordered?
- How long will my online gallery be active?
- How long does it take for my pictures to be posted online?
- What do I do if I don’t know my gallery code?
- I can’t find my student in the gallery. What should I do?
Ordering Photos
- Can I order photos for multiple students on one order form or online pre-order?
- I forgot to enter my coupon code at checkout. Can you still discount my order?
- What is a Digital Download?
- What is a Family Plan?
- Can I reorder photos at a later date?
- How can I place an order after picture day?
Senior Portraits
- How do I find information about my senior sitting?
- Are there any rules during the photo session?
- How can I obtain a refund for my “refundable” senior sitting?
- What is the deadline to make my yearbook selection?
- How can I schedule a retake?
- What should I expect at the photo shoot?